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FURTHER INFORMATION

Terms & Conditions and Product Disclaimers

Welcome to Fontaine Clinic. By accessing this website and/or booking a service with us, you agree to the following terms and conditions. Please read them carefully.

All treatments are carried out to a high standard and always with your best interests in mind. While safety is our top priority and our team is fully trained in all procedures offered, it’s important to understand that all treatments carry some level of risk. We encourage you to review the treatment information provided, which outlines requirements, expected outcomes, and potential complications in more detail.

Terms & Conditions

​Consultations & Bookings

  • All cosmetic or skin treatment services require an initial consultation to assess suitability and discuss options.

  • Your first 30‑minute consultation is complimentary and obligation-free.

  • Cancellations must be made with at least 24 hours’ notice. Late cancellations or no-shows may incur a fee equal to your consultation deposit or treatment value.

Eligibility & Suitability

  • All clients must be 18 years or older.

  • Fontaine Clinic reserves the right to decline or defer treatment if it is deemed unsafe or clinically inappropriate.

Results & Expectations

  • Results vary depending on individual skin type, health, and lifestyle.

  • Any examples shown or discussed (including before and after images) are for educational purposes only and do not guarantee specific outcomes.

  • All images comply with New Zealand advertising standards and include the disclaimer: Results may vary.

Treatment Protocols & Pricing

  • Treatment recommendations and pricing are discussed during consultation and tailored to individual needs.

  • The full cost will be confirmed prior to treatment. Once agreed and treatment begins, the price is final and non-negotiable.

  • Clients are expected to pay in full on the day of treatment.

  • Prices do not include optional add-ons or take-home skincare unless clearly specified.

  • Any updates to the treatment plan or cost will be confirmed before proceeding.

​Payment & Refunds

  • Payment is accepted via EFTPOS, Visa, Cash, or online banking.

  • Deposits are non-refundable unless a cancellation is made by the clinic or the client is medically unsuitable.

  • Refunds are handled in accordance with New Zealand Consumer Law and apply only to faulty products or services.

​Promotions & Offers

  • Fontaine Clinic does not offer discounts or incentives for prescription injectable treatments.

  • Skincare offers or promotions are not linked to injectable services.

  • Any promotions will include individual terms and be compliant with NZ guidelines.

​Privacy & Personal Information

  • Personal details are collected only for clinical care, appointment bookings, and relevant communication.

  • Your information is protected in line with the Privacy Act 2020.

  • You may request to view, update, or remove your personal data at any time.

Intellectual Property

  • All content on this site (including images, branding, and written copy) belongs to Fontaine Clinic.

  • Use of this content without permission is prohibited.

​Limitation of Liability

  • Fontaine Clinic makes every effort to ensure the accuracy of all information and services.

  • We are not responsible for any indirect, incidental, or consequential loss related to the use of this website or our services.

​Changes to Terms

  • These Terms & Conditions may be updated periodically.

  • Continued use of this site or clinic services implies acceptance of any changes.

Governing Law

  • These Terms are governed by the laws of New Zealand.

  • Any disputes will be handled under NZ legal jurisdiction.

Product Information

Laser and IPL

Laser and IPL treatments are an excellent choice for many people, however, there are some exclusions and contraindications to treatment. We do not perform treatment on pregnant women, minors (under 18) or on unhealthy clients.  Certain skin conditions can also exclude someone from laser with us, like the tendency to keloid scar or untreated skin cancer. We assess your skin and medical history and will let you know if you are safe for treatment and if our treatments are likely to effectively address your concerns.

If we feel that your skin's presentation may be something other than benign, we may ask you to see your GP before we will treat you.

Energy based treatments can cause blisters, burns and scarring. They can also cause a worsening of pigmentation or redness. We take great care to avoid these adverse events, however, they can happen. 

It is extremely important to wear SPF following treatment. Your skin will be photosensitised post treatment and you will be likely to sunburn or hyper-pigment.

Muscle Relaxing Injections

Muscle Relaxing injections can soften many lines and wrinkles. However, deeper lines may not disappear. It is possible to develop antibodies to the Botulinum toxin, which means over time the treatment may no longer work for you or the treatment longevity will decrease.

There is a risk of ptosis or droop from forehead and frown line treatment. It is important to refrain from rubbing your face, sleeping or lying flat for two hours post treatment.

There is also a risk to eyebrow shape and height from treatment. Although we take great care to avoid any unaesthetic outcomes, this is always a risk.

Double vision has been reported in the literature following crows treatment. Although incredibly rare, this is another potential risk to treatment.

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Dermal Fillers and Threads

Dermal filler and thread treatment outcomes can be subtle or significant, depending on the amount of dermal filler used. Although we try to understand your goals, it is possible that we will not achieve the results you want.

There is a significant risk of bruising from treatment. Please do not schedule your treatments near occasions where you would be uncomfortable having a bruise or visible swelling on your face.

Although rare, dermal fillers can become lumpy many months after treatment. This is due to an immune reaction in your body. We use products that are high quality and not associated with granuloma formation, however it is still a potential risk. We will dissolve your filler should this happen, but will not reimburse you the cost of the original treatment. 

Certain health conditions and medications make some people poor candidates for dermal filler and thread treatments. Active autoimmune disease, immunocompromise and blood thinners are examples of conditions and medications that make these treatments risky for clients. Should you have a complicated medical or we are concerned about your suitability to treat, we may ask for a doctor's sign-off.

There is a risk of vascular events when having dermal fillers. This is very rare, but it is something you should be aware of. A vascular event can be way of compression (where filler squeezes a vessel) or occlusion (where the filler is inside the vessel and blocks it). Should this occur, we will dissolve the filler.

We ask that you self monitor your face for 3 days post treatment and call us, day or night, should you encounter any skin changes, marks that don't look like bruising, pale patches, grey patches or patterns on your skin. Contact us if you experience significant pain, altered sensation or have any questions.

Even more rare again, are the risks of stroke and blindness. Should this occur we will transport you to the hospital for emergency treatment.

Thread treatments create a pull under the skin. This is often noticeable post treatment and will resolve within 7-14 days. Your face may feel uncomfortable for 2-3 weeks post treatment, especially if you apply pressure to it. 

Anytime you break the skin, there is the risk of infection. Should you notice your skin becomes hot, red, swollen or painful after treatment, please let us know immediately so that we can assess you.

Skin Treatments

Skin treatments usually take 6-12 weeks to see a result. Results are often variable and depend on your skincare regime at home, your exposure to sun and wind, your lifestyle and diet. It often takes more than one treatment to see a significant result. 

Following skin treatments it is extremely important to follow post care instructions. These will often include minimizing your exposure to pathogens and bacteria, staying away from saunas and swimming pools and avoiding irritants on the skin. We will also ask that you use SPF for two weeks post treatment,.

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Profhilo®

Profhilo® involves two treatments that are four weeks apart.

Profhilo is not suitable to those previously allergic to hyaluronan; anaphylaxis reaction to bee stings, pregnant or breast-feeding; with permanent fillers or facial implants; unwell with a cold; prior keloid scarring; planned dental treatment in a month or flying overseas in under four days. It is best avoided if you have had a recent vaccine, Profhilo treatments will need to be at least 2 weeks before or 2 weeks after a Covid Vaccination. Caution is needed in those with an autoimmune disorder.
Do not use with treatments such as a laser resurfacing or medium-deep skin peeling as it will diminish results. Caution in people on blood thinning medicines such as warafarin or clexane.

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Radiesse®

Radiesse is composed of synthetic calcium hydroxylapatite microspheres suspended in a water-based gel carrier. Radiesse is injected subdermally by a healthcare provider. The number of treatments needed are determined by a healthcare professional based upon the individual needs of the patient.

  • Radiesse is contraindicated:

    • for patients with a history of anaphylaxis, or a history or presence of multiple severe allergies

    • in patients with known hypersensitivity to any of the components

    • in patients with bleeding disorders

  • Radiesse Warnings

    • Defer treatment in patients with active skin inflammation or infection near treatment area.

    • Avoid injection into blood vessels.

    • Do not overfill a contour deficiency as depression should improve within several weeks.

    • The safety and efficacy of Radiesse for lip augmentation has not been established. Lip nodules associated with the use of Radiesse in the lip area have been reported.

  • Radiesse Precautions

    • Radiopaque particles of calcium hydroxylapatite are visible on CT scans and radiography. Patients should be informed of the radiopaque nature of Radiesse and told to inform their healthcare providers. Radiesse has not been shown to mask abnormal tissue or be misinterpreted as a tumor on CT scans.

    • Healthcare providers should familiarize themselves completely with the Radiesse product prior to administration.

    • A Radiesse syringe is for single patient use.

    • The safety of Radiesse in patients with increased susceptibility to keloid formation and hypertrophic scarring is not known.

    • Standard infection control, universal precautions, and aseptic technique should be followed.

    • Treatment syringes may be biohazards and should be disposed of accordingly.

    • Radiesse safety in pregnancy, breastfeeding or patients under 18 years is not known.

    • Patients using anticoagulants, including aspirin, may experience increased bleeding or bruising at the injection site. Patients should inform their healthcare provider of all medications they use, including over-the-counter, dietary or herbal supplements.

    • Patients should minimize exposure of treated area to extensive sun or heat for 24 hours after treatment or until initial swelling and redness is resolved.

    • Safety and effectiveness of Radiesse in the periorbital (eye) area has not been established.

    • Interaction studies of Radiesse with other substances, drugs or implants have not been conducted.

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BELOTERO® Revive

​*Hertz-Kleptow D et al. Clin Cosmet Investig Dermatol 2019; 12:563-572. BELOTERO® Revive is an injectable resorbable implant intended to treat early-signs of photodamaged skin via rehydration of dry and very dry skin and smoothening of superficial fine lines. BELOTERO® Revive is indicated for treatment of early signs of photodamaged facial skin, as characterised by dehydration and presence of superficial fine lines. You should tell your practitioner and avoid treatment with BELOTERO® if you: have had an allergic reaction to any of the ingredients; if you tend to develop keloids or heavy scars; have any bleeding disorders, poor wound healing, inflamed or infected skin, general infection or active auto-immune disease; are under the age of 18; are pregnant or breastfeeding. Please inform your practitioner of any diseases you have or have had. These include in particular cardiovascular diseases, autoimmune diseases, diabetes, epilepsy, liver or kidney problems, skin infections or severe allergies. If you take medication or vitamins, have had previous cosmetic procedures, or have been treated with other implants, please inform your practitioner. Always read the label and consult your Healthcare Professional for more information. This medical device must be administered by a Healthcare Professional. For information about how Merz handles personal data, please see Merz General Data Protection Information Notice at www.merz.com/fin Copyright © 2024. Merz Australia Pty Ltd. All rights reserved. BELOTERO®, Merz Aesthetics and the Merz Aesthetics logo are registered trademarks of Merz Pharma GMbH & Co. KGaA.Merz Australia Pty Ltd (ACN: 151 073 559) Sydney, Australia. Ph: 1800 268 820. Web: www.merzaustralia.com.au. Pharmacy Retailing NZ Limited t/a Health Care Logistics (HCL). 58 Richard Pearse Drive, Mangere, Auckland 2022. For more information please phone 0800 822 310. TAPS MR10501. June 2024.

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​VISCODERM®

VISCODERM® HYDROBOOSTER is a Class III medical device containing 25mg/1mL of cross-linked hyaluronic acid, it is used to restore intradermal hydration and to keep improve the structure and elasticity of the skin. VISCODERM® HYDROBOOSTER must only be administered by a medical practitioner or a qualified nurse injector (who operates under the supervision of a medical practitioner). Treatment costs and normal practitioner’s fees will apply. VISCODERM® HYDROBOOSTER has risks and benefits. If you have side effects or concerns, speak to your medical practitioner. Please consult your medical practitioner regarding its suitability for you. For further product information, please refer to your medical practitioner or the Instructions for Use leaflet at Dermocosmética PTY LTD, Australia. Made in Italy. VISCODERM® HYDROBOOSTER is a registered trademark of IBSA. IBSA Farmaceutici S.r.l Via Martiri di Cefalonia 2 26900 Lodi – Italy. Distributed in New Zealand by Dermocosmética (NZBN 9429050049066) Suite A, Floor 8 Harbourview Building, 152 Quay St, Auckland Central, Auckland, New Zealand, through Healthcare Logistics. 58 Richard Pearse Drive, Airport Oaks, Manukau City, Auckland, New Zealand. Copyright © Dermocosmetica 2024. All rights reserved. No part of this publication may be stored in a retrieval system or reproduced by any means whatsoever without written consent of the publisher.

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​​PROFHILO® STRUCTURA

PROFHILO® STRUCTURA is a class 3 medical device and must be injected by a medical practitioner or a qualified nurse injector (operating under the supervision of a medical practitioner).PROFHILO® STRUCTURA [4.5% – 22.5 mg (H-HA) + 22.5 mg (L-HA)/1 ml Hyaluronic acid sodium salt and 4.5% – 45 mg (H-HA) + 45 mg (L-HA)/2 ml Hyaluronic acid sodium salt], injection gel in a single use sterile prefilled syringe. It is indicated for adults of both sexes for corrective / filling action of natural or induced skin depressions. PROFHILO® STRUCTURA has risks and benefits. Ask your healthcare professional if PROFHILO® STRUCTURA is right for you and to explain the possible side effects. WARNINGS & PRECAUTIONS: Do not use PROFHILO® STRUCTURA in case of known hypersensitivity or allergies to the components of the product. Do not use it in pregnant or breast-feeding women, in patients with autoimmune diseases. Do not inject intravascularly, into the muscles or tendons, or for breast enlargement. CONTRAINDICATIONS: PROFHILO® STRUCTURA must not be used in conjunction with treatments such as laser resurfacing and medium-deep peeling. Tell your doctor if any side effects concern you.ALWAYS FOLLOW THE INSTRUCTIONS YOU ARE GIVEN.

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